Contact

1. Customer support

Email: [email protected]

Hours: Monday–Friday, 09:00–18:00 Los Angeles local time (America/Los_Angeles, including daylight saving time).

First response: within 1–2 business days. Public holidays may affect availability; time-sensitive cancellation requests should be sent as soon as possible.

2. What to include

For order help, include your order number, the email used at checkout and the item/size/color involved. For delivery issues, include tracking information if available. For wrong or damaged items, include relevant photos where possible. Please do not send full card numbers, passwords or unnecessary identity documents.

For privacy requests, use the subject “Privacy request”. For cancellations, use “Cancel order” followed by your order number. Email support is the contact method currently offered; no contact form or telephone service is advertised here.

3. Business and returns

Trading name: Calovique.
Legal business name: JST Commerce Limited
Business correspondence address: Unit 4-2162, Huijian International Industrial Raw Materials City, Huishan District, Wuxi, Jiangsu, China

Approved returns go to our returns location in Wuxi, Jiangsu, China: Unit 4-2162, Huijian International Industrial Raw Materials City, Huishan District, Wuxi, Jiangsu, China. Contact us for authorization and instructions before sending a parcel. Our correspondence and approved return address are the same. Do not return items to the dispatch address or an address on the original parcel label unless customer support instructs you to do so.

Business contact

JST Commerce Limited
Unit 4-2162, Huijian International Industrial Raw Materials City, Huishan District, Wuxi, Jiangsu, China
[email protected]