Shipping Policy

1. Where we deliver

We deliver to the contiguous 48 United States and to all Canadian provinces and territories, including remote Canadian areas. We do not apply a separate Canadian remote-area exclusion or surcharge. Alaska, Hawaii, US territories and military or diplomatic addresses (APO, FPO and DPO) are not served. Carrier parcel limits still apply.

Delivery to some Canadian areas may take longer than the estimated transit time. If a carrier cannot deliver a particular order despite the available quote, we will contact you to agree a suitable alternative at no additional charge or cancel and refund the order in full. We do not add an undisclosed surcharge after payment.

2. Shipping charges and two-item free shipping

Two or more physical items in one order qualify for free standard shipping to supported destinations, subject to parcel limits. Two units of the same item count as two items. Items are combined into one parcel. For one physical item, the shipping charge is shown at checkout before payment. Product weights include packaging.

Current US and Canadian standard service supports a chargeable weight of up to 5 kg. Chargeable weight may be based on parcel dimensions rather than scale weight. Parcel size restrictions also apply. The checkout calculation includes the configured size-related charge when applicable; eligible two-item orders receive free standard shipping on an otherwise available quote.

If an order exceeds the standard carrier’s weight or size limits, contact us before ordering. An alternative service and price must be agreed before payment or dispatch. We will not charge an additional amount without your agreement; if no suitable service is available, the order will be canceled and refunded in full.

3. Processing and estimated transit times

• Dispatch location: one fixed warehouse in Guangzhou, China.
• Processing: 2 business days after payment succeeds and complete order information is received. The warehouse dispatches Monday–Sunday, including weekends.
• United States: estimated transit time of 8 calendar days after carrier handover.
• Canada: estimated transit time of 10 calendar days after carrier handover.

Processing is separate from transit time. These are estimates, not guaranteed arrival dates. Carrier operations, customs processing, weather and holidays can affect delivery. We will notify you if we cannot dispatch within the stated time, provide a revised date and offer cancellation and refund options as required by applicable law.

4. Tracking, address changes and delivery issues

Once a tracking number is available, we will provide it through your order communication or customer support. Carrier tracking may take time to show its first scan. Contact [email protected] if tracking is unavailable, stops updating or shows delivery that you did not receive.

Check your address carefully before paying. Contact us immediately to request a correction; changes are possible only while the parcel can still be stopped or changed. We cannot guarantee a change after carrier handover.

We will investigate missing, damaged or incorrectly delivered parcels with the carrier. If non-delivery is our or the carrier’s responsibility, we will arrange a replacement or refund as appropriate, without making you pay additional delivery charges. For a customer-supplied incorrect address or an uncollected parcel, any proposed reshipping cost will be explained and agreed in advance. We do not impose an undisclosed penalty or automatic deduction. Mandatory consumer rights continue to apply.

5. Duties, taxes and support

Taxes, import duties and customs-clearance charges are included for supported US and Canadian orders, including eligible two-item free-shipping orders. You should not be asked to pay a further import charge on delivery. If the carrier requests one, contact us with the notice so we can resolve it; do not send payment-card details to customer support.

Customer support: [email protected]. Monday–Friday, 09:00–18:00 Los Angeles local time (America/Los_Angeles, with daylight saving time). We aim to send our first reply within 1–2 business days.

Business contact

JST Commerce Limited
Unit 4-2162, Huijian International Industrial Raw Materials City, Huishan District, Wuxi, Jiangsu, China
[email protected]